I have logged in with my SalesWebPlus ID.  My screen is stuck on the page displaying ‘Welcome to CPGNetwork Analyzer’.
When you log into SalesWebPlus with your ID and password for the very first time, a Java file is downloaded to your PC automatically.  This is required for Oracle Sales Analyzer to operate through the internet.  This may take some minutes depending on your PC, internet access, firewall etc.  Sometimes a security pop up message can appear behind the screen you are on.  Minimise the screen to see if this is present.  If it is you will need to click ‘yes’ to install.

If you find your PC is still stuck on the same screen after ten minutes, you will need to contact your IT department.

Two main reasons for the SalesWebPlus site not loading correctly are:
1/ Companies have a block (firewall) against downloading files.
2/ Your system can time out before the Java file has finished downloading.

Why have my new products not appeared on the SalesWeb Site?
If retailers place products under a different category to what was originally requested they will not enter the site automatically. Product placement is generally the responsibility of the buyers with whom you have the direct relationship.

If you have purchased a defined list of products (i.e. not taking whole categories) please contact us to add them in manually.  This is because the site is built to include only the defined products from the initial contract.  Bespoke product lists are manually coded and therefore although we will endeavour to ensure that new product inclusions are included as soon as possible, this process may take up to 10 working days to complete. 

How quickly does SalesWeb time-out?
The site has a 15 minute time-out.  Individual company servers may also have a time-out on Internet access which users will need to investigate. 

I am looking at backdata for a category and the total is zero?
When a category is introduced to the database, it will have a total figure for its first appearance and for the following updates. Products that have been placed under this category title will contain all the back data. However, the category title will not. The category title will be correct for the day it is published.

Looking at backdata, why does the category not add up to the products beneath it?
As above

What is included in Offshore?
Offshore is a term used for islands that are not included in the InfoScan service – e.g. channel islands, IOM, IOW etc.   

I have noticed in Safeway, the value data is too high, and the average selling price is flat for lines on BOGOF. For example, a product is going through at full price in Safeway throughout the promotional period, causing an inflated uplift in value figures. Tesco appears to be ok. Can you explain why this is?
Tesco report BOGOF promotion correctly i.e. they report net of BOGOF.  As of week commencing 11th January 2004 data received from Waitrose, Somerfield, Sainsbury and the Coop will be also be correct on our system. For the other accounts, the data is gross of BOGOF.

This issue is regularly raised with the retailers by various industry bodies. We continue to push but rely on retailers to alter their system before we can correct it.

In the meantime, volume (unit) measure is correct. Where there is a large rise in sales, but price remains flat it is either a BOGOF, another multi type promotion or some other form of non price driven promotion e.g. display driven. If sales rise and price drops, this is a genuine price cut rather than multi-buy.

What are the differences between SalesWeb and InfoScan?
The market definition reflects the retailer classification and not the InfoScan consumer segmentation.

SalesWeb is at EAN level not SKU.

New products automatically appear in the assigned sectors, bypassing additional coding.

SalesWeb measures are ‘raw’ not weighted.

Volume equivalency is product units.

SalesWeb includes Northern Ireland and offshore.

SalesWeb does not exclude multibuy.

What is the minimum specification to allow SalesWeb Plus 11i to operate on my PC? 
Web delivery means that no on site software needs to be installed and therefore no server is required.  Users need only run a Web Browser from their PC to access the data, although a Java file is required for OSA to operate through the Internet.  This file is downloaded automatically during the first connection to OSA and may take up to ten minutes.  This file will not require installing again, with the exception of server upgrades or patches at Information Resources.

 The minimum specification for web enabled OSA is as follows:

Help Desk
If you have a question about our named account services, please call our SalesWeb Help Desk on +44(0)1344 747856. Alternatively, contact us by e-mail at sales@infores.com.

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